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Tuesday, July 21, 2009

Legal Process Outsourcing

Legal Process Outsourcing:

Legal Process Outsourcing involves in-house legal departments, corporations, law firms or organizations outsource legal work from areas where it is costly to perform, such as the United States or Europe to areas where it can be performed at a significantly decreased cost, primarily India.

Historical Background

Great depression in the international trade took place in 1930s and various countries imposed import restrictions for safeguarding their economies. The USA made many proposals for extending international trade & employment. In 1947, 23 countries signed an agreement (GATT- general agreement on tariffs & trade) related to tariffs imposed on trade.

India being the founding member of GATT, signed the GATT on 8 July 1948. On 1st January 1995, the WTO replaced GATT, which had been in existence since 1947, as the organization overseeing the multilateral trading system. Upon signing the new WTO Agreements, members of GATT became the WTO members. India is the member of WTO since 1 January 1995[1].

Outsourcing is not a new phenomenon. Driven by the competition and the temptation of cheaper labor, the industry took off in the late 1980’s with the rise of outsourcing manufacturing jobs abroad. After the rapid increase in telecommunication, Internet and information technology, outsourcing of white-collar jobs started to take place.[2]

Outsourcing Legal work to India began in 1995, when the US based Bickel and Brewer opened its office, Imaging & Abstract International (captive LPO and Subsidiary of Bickel and Brewer LLC) in Hyderabad. I & A International dealt with digitalization of the legal documents and creating searchable databases such as to scan, abstract and index documents. Later on, the firm hired lawyers to review documents produced in lawsuits. In 2001, GE was the first company to offshore its in-house legal work in India. Since then a lot of companies have entered the arena in one form or other[3].

Allen & Overy (UK) and Hammonds (UK) both began outsourcing word processing and document production to India in 2003. Milbank Tweed Hadley & McCloy of the US is outsourcing work in India

India advantages

Foreign law firms and the corporations will have many advantages by outsourcing their legal processes to India.

Common Law System: British ruled India for more than 3 centuries and the USA for many years[4]. Most of the Law made by the British still continued to be existed in India. And the new law made in the India reflects the English common law. Indian, American and British law is based on the common law system[5].

English Language and courts: English is the official language of the India and Indian courts[6]. There are about 90 million English speakers in India[7].

English Speaking Lawyers: In India one needs to write an entrance exam to seek admission to the topmost law college of the country which is similar to the Law School Admission Test (LSAT) in USA. And one need to have degree or pre university course before he seek an admission to the 3year or the five years of law course. And the syllabus of the Law course is similar to the law syllabus in US and UK which includes contract law, civil law, criminal law, corporate law, arbitration law, international law and trade etc.

There are over a million English-speaking lawyers and 70,000 English speaking law graduates being produced every year[8]. India stands second in the population of lawyers next to the USA[9].

Cost Saving:Many of the foreign law firms and the corporations choose the India as their legal outsource destinations primarily for cost saving measures. Salaries for skilled legal staff are much lower in India compared to Western countries due to differences in cost of living. The work done in US or UK for $100- $500, the same work can be done in India for $20-$80 per hour.

Time saver: Many of the Lawyers in USA and UK are in lack of time for the preparation of case for the next day and they need more hands to work on that, sometimes the fees given by the client would not be adequate to pay salary to the employees. An attorney could send documents for review before he heads home in the evening and have it ready on his desk first thing in the morning.

24x7 operations: Law firms and Corporations in the USA and Europe can reap the benefits of having 24X7 operations. The time difference of about 12 hours allow for overnight and 24X7 operations. While their local employees sleep, their Indian LPO service providers could still carry on work. They could get overnight delivery of work.

Flexibility / Scalability: Law Firms and companies that outsource work to India will have the flexibility to upscale or downscale operations as required. The law firm or the company need to recruit more people when they need to handle the more matters and need to downsize during less busy times. When these processes are outsourced to India, there is a vast resource of available skilled manpower that can be tapped on based on business requirements.

Focus on core activities: Companies that outsource accounting and legal work to India can focus on their core business activities and leave these back office operations to the LPO. The Law Firms and the companies can continue to offer their customers a whole spectrum of services.

Technology :LPO service providers in India are usually backed by high-end technology that makes it possible for them to provide quality services. Encrypted web enabled software, servers, scanners and secure networks allow quick and accurate data transfers. Multiple servers in different locations provide effective disaster recovery systems. The other advantage is with technology getting outdated at a fast pace, companies can reduce their investment in technology for areas that are outsourced. The LPO service providers, on the other hand, have the resources, the expertise and the desire to have state of the art technology and solutions for the services they provide.

Control : Companies could still keep complete control on the data and / or their customer accounts. They could retain all the original files and documents, with only the back office work being done by the LPO. Some LPOs even provide the option of working with remote access to the company’s or law firms server. Alternatively, they would get the data uploaded to their own server or get the data scanned and sent by secure e-file share systems. Employees at the LPO service providers usually sign a non-disclosure agreement, which also protects confidentiality of the data.

LPO in other Asian countries:

India is the Leading in the outsourcing legal work to USA and European countries, keeping in view of the achievement made by the Indian LPO’s in India, the other countries like Sri Lanka, Malaysia and Philippines have started their LPO operations recently.

Indian Law and LPO

Advocates Act 1961-

Under the advocates act, the bar council of India oversees the activities of law colleges in the country and approves such law colleges[10]. Only the Indian lawyers enrolled with the State Bar Council can practice law (Sec.29&33). National of any other country may be admitted as an Advocate, if citizens of India are permitted to practice law in that other country (S 24).

Professional Ethics- Under the Bar council of India rules[11] a lawyer has a duty to maintain confidentiality, Duty of care to client, duty to ensure no conflict of interest, Duty to act only on client instructions. These ethics are similar to some extent to the ethics set up for lawyers in many states of the USA.

Information Technology Act 2000 - Creates a civil and criminal liability for breaching privacy or confidentiality of any data or access to the other systems, data theft etc.

Sec.72 of the Act reads as follows- ‘if any person who, in pursuance of any of the powers conferred under this Act, rules or regulations made thereunder, has secured access to any electronic record, book, register, correspondence, information, document or other material without the consent of the person concerned discloses such electronic record, book, register, correspondence, information, document or other material to any other person shall be punished with imprisonment for a term which may extend to two years, or with fine which may extend to one lakh rupees, or with both[12]’.

Sec.66 of the act reads as follows’ (1) Whoever with the intent of cause or knowing that is likely to cause wrongful loss or damage to the public or any person destroys or deletes or alters any information residing in a computer resource or diminishes its value or utility or affects it injuriously by any means, commits hacking.

(2) Whoever commits hacking shall be punished with imprisonment up to three years, or with fine which may extend up to two lakh rupees, or with both[13].

The Limited Liability Partnership Act 2008[14]-

Newly passed LLP Act- permits foreign firms to register and offer consultation services in India. However one cannot practice law before the Indian Courts without having proper Indian State bar license to practice Law.This could lead to the collaboration of Foreign Law Firms with the Indian LPO’s.

US and UK on Legal Outsourcing:

Legal fraternity of USA and UK are for and against the legal outsourcing. Many law firms outsource their work as a strategy to cut costs and increase the productivity. And in few years at least one out of 10 law firms in USA would avail the services of legal outsourcing from India. Even though there are no rules or regulations made either supporting or prohibiting of Legal Outsourcing, American Bar Association and many State Bar Associations in the USA are in favor of Legal outsourcing and they have given some guidelines on that.

American Bar Association (ABA)-

Opinion states- “A lawyer may outsource legal or non legal support services provided the lawyer remains ultimately responsible for rendering competent legal services to the client under Model Rule 1.1. In complying with her Rule 1.1 obligations, a lawyer who engages lawyers or non lawyers to provide outsourced legal or non legal services is required to comply with Rules 5.1 and 5.3[15],"

State Bar of California

The State Bar of California Committee on Professional Responsibility and Conduct opined that it is ethically permissible for a California attorney to hire an out-of-state legal services company to research and draft briefs in connection with the California attorney’s representation of a client, provided the attorney complies with certain ethical standards, including: that the attorney at all times retains independent professional judgment, and remain ultimately responsible for the accuracy of the work, and the attorney may have a duty to disclose its arrangement with the client.

San Diego County Bar Association

The San Diego County Bar Association Legal Ethics Committee has opined that a California lawyer who outsource legal work overseas (in this case, drafting of legal documents) does not engage or assist in the unauthorized practice of law so long as the attorney properly supervises the work abroad and is ultimately responsible for the work[16].

Los Angeles County Bar Association

Attorney may ethically enter into the arrangement with the company(LPO) for writing brief provides that the attorney at all times retains and exercises independent professional judgment in connection with the performance of the attorneys legal services for the client and an attorney is require to disclose such arrangements with the company.[17]

Colorado Bar Association:

Lawyers offering their services as "temporary" lawyers to other lawyers, law firms, or corporate or other institutional legal departments to work or assist on specific projects or matters may offer his or her services individually or through the auspices of a placement agency[18].

The District of Columbia Bar Association:

Whether a lawyer must disclose to the client the use of a temporary lawyer on the client’s matter depends on the nature of the work, the reasonable expectations of the client, and the nature of the relationship between the employing lawyer and the “temporary” lawyer. The employing lawyer generally need not disclose to the client the temporary lawyer’s cost to the lawyer or law firm, and the lawyer may bill the client for the temporary lawyer’s work at any reasonable rate mutually agreeable to the lawyer and client[19].

State Bar of Georgia:

While a temporary lawyer and the employing firm or corporate law department must be sensitive to the unique problems of conflicts of interest, confidentiality, imputed disqualification, client participation, use of placement agencies and fee division produced by the use of temporary lawyers, there is nothing in the Georgia Rules of Professional Conduct that prohibits the use of temporary lawyers[20].

Florida State Bar Association:

A lawyer is not prohibited from engaging the services of an overseas provider to provide paralegal assistance as long as the lawyer adequately addresses ethical obligations relating to assisting the unlicensed practice of law[21],

New York City bar Association-

The Committee on Professional and Judicial Ethics of the Association of the Bar of the City of New York ("the Committee") published a Formal Opinion that stated attorneys could ethically contract out legal support services abroad[22].

The New York Law Journal (NYLJ)[23],

In its article noted that outsourcing legal work to India is not a Novelty, it’s a reality. Legal process outsourcing to India is growing and resistance level in the country is gradually going down, the journal said a significant cost-advantage is working strongly in favor of the trend and a “growing number of firms are angling for a piece of the action.”

According to the report, the positive feedback given by the companies having outsourced their work in the past is leading to many other firms opting for the same idea, which includes some of the 10 largest law companies in the Fortune 500 list.

Legal Service Bill (UK):

Newly passed Legal Service Bill in UK allows the creation of Alternative Business Structures which would enable lawyers and non-lawyers to work together on an equal footing to deliver legal and other services.

Kinds of Lpo in India

Captive Lpo’s- Sometimes the the large corporations set up its own centre/subsidiaries in India and outsource its legal business hiring the people from India. For example in 2005 General Electric opened itscaptive centre in Gurgaon, India.

Joint Ventures: There some of US and UK law firms who have entered into a venture with LPO firms in India.In this model a U.S./U.K. law firm will enter into a venture with a LPO firm in India.

Third Party Vendors: most of the LPO providers in India are third party vendors to provide Services to Law-Firms and In-house Corporate Attorneys: IN this the lawfirms or the corporations will hire the lpo providers to complete specific tasks in the particular period. Some of the examples include LawScribe. Clutch Group, CPA Global, Integreon, and Mindcrest, cerebra.

Services offered by Indian Lpo,s

It is unethical and illegal one giving a Legal Advice or do anything that would constitute practicing law unless holding the License to practice law in that state of USA. However the LPO firms can provide non core functions like legal transcription, document conversion, legal data entry, legal coding and indexing which are known as low end jobs.

Besides these Indian LPO’s are offering services like legal research, contract drafting, and work related to intellectual property rights, which are known as high end jobs. There are also some lpo in India offering services only on IP matters.

Legal Research:
Many of the Indian LPO’s today are subscribed to Lexis nexis, west law, find law etc internet legal databases and provides statutory and case law research on many of the areas including contract law, bankruptcy and foreclosure, corporate law, banking law, litigation.

Personal Injury

Personal injury may relate any wrong or damage done to another in his person, property, rights, or reputation. A personal injury can happen at work, in a traffic accident, of faulty product or a faulty repair, a mistake during medical treatment, or slip and fall.

Some of the services in personal injury matter include drafting motions, summons, Case Intake, Opening a new case file in the clients’ software, Calculating Compensation, Drafting Statement of Claim, Updating the files with the information as and when provided by the client in reference to the Plaintiff, Defendant and other parties pertaining to the claim.

Drafting Appeal Briefs, Drafting correspondence letters using templates addressed to the Defendants, Defense Counsel, Insurance Adjusters, Specialists and other physicians whomsoever visited by the plaintiff in the process of his/her treatment, Drafting Writ of summons and Notice of Claims and filing the same in the concerned Courts, Medical Records Review.


Litigation support:

Filing of frivolous suit is on rise in USA and UK. People of USA and UK are involved in every kinds of litigation. According to a research conducted by a US based law firm, 90 percent of U.S. corporations are engaged in some type of litigation. The type of the work on litigation support involves Disclosure and discovery - including preparation of requests and responses, Research and drafting of pleadings, briefs, motions, appeals, witness statements and litigation related correspondence, Preparation of briefs and legal opinions, Research and preparation of advice to clients. Besides these Data acquisition, conversion, & retrieval, Objective coding, Subjective coding, Duplication identification & removal, Accession numbering, High volume printing & publishing of electronic files to CD, Text retrieval & searching, Database management, Optical character recognition, Web & extranet enablement for multiple user access to information from multiple locations, leased line connectivity for quick & secure exchange of large volume data.


Bankruptcy and Foreclosure:

Job loss/ unexpected unemployment, sudden illness or medical emergency, death in the family, divorce/loss of second income, excessive debt obligations, job demotion or promotion denials are the main reasons for the increase in Bankruptcy and foreclosure filings.

According to the Q1 2008 U.S. Foreclosure Market Report, which tracks foreclosure filings (including default notices, auction sale notices and bank repossessions), 649,917 properties were foreclosed upon during the first quarter of the year, a 23% increase from the previous quarter and a 112% increase from the first quarter of 2007. The report also shows that one in every 194 U.S. households received a foreclosure filing during the quarter.[24] The type of works by LPO involves assistance in Filing of voluntary and involuntary petition under chapter 7, 11 and 13, Drafting of complaints, motions and briefs, Advice on bankruptcy, Preparation of notices to creditors or debtors, Interrogatories, Loan modification, QWR( Question Written Request).


Immigration:

More than million people migrate to USA every year[25]. if the economy in the other country compared to the home country offers better chances for job advancement, wages, and employment, the individual is pushed to emigrate, Marriage, employment, educations are main factors for immigration, many believe that the USA and UK ,Canada, are the “the land of opportunity,” for their livelihood. Legal process organizations in India keep up to date with all the changes taking place in immigration law and communicate these updates to their clients on a regular basis Many lpo’s in India are socialized in handling of every kind of visa applications including work visas, visiting visas, student visa, US citizenship, family visas, business visas, Naturalization, Green Card, Immigration Petitions-filing.

Contract Drafting and Contract Review:

Most of the country law prescribes that every agreement to be in writing. Every day we hear about the contract taking place between two or more persons or entities. One shall have the legal expertise and the experience in drafting contracts as per client’s requirements. Lpo’s in India having an experienced attorneys and the paralegals, are expertise in Drafting employee contracts, non-disclosure agreements, licensing agreements, supplier agreements, lease agreements, vendor agreements, distributor agreements, Asset Purchase Agreements, Credit Agreements, Consulting Agreements, Merger and Acquisition Agreements, Pledge Agreements, ,Outsourcing Agreements, Service Level Agreements, Employment Agreements, Manufacturing Service Agreements, Marketing Agreements; Security Bonds for Employees, Intellectual Property Agreements; Infrastructure Agreements, Technology Transfer Agreements, Joint Venture Agreements, Software Development and Licensing Agreements, Agency & Franchise Agreements, Receivable Purchase Agreements, Underwriting Agreements and General Commercial Agreements, Shareholder Contracts ,Broker Agreements ,Donation Agreements, Master Purchase and Sale Agreements ,Logistics and Service Agreements , Copyright Agreements and Notices, Private Placement memorandum , Consultancy and Service Agreements, Brokerage Agreements, Notices, Complaints and Briefs, Memorandum of Law.

Contract review:

Contract review is a thinking process which includes clarifying of contract related facts, measure of the feasibility of contract, and forecast of contract risks.
Contract plays a crucial role on management, operations, and business activities of enterprises. The contract review may be classified into 1.
Prior Review and Post Review 2.Operation Review and Legal Review 3.Formal Review and Substantive Review.

E-Discovery

E- Discovery (Electronic discovery) is the process where the (electronic data is sought, located, secured, and searched with the intent of using it as evidence in a civil or criminal case. E-discovery can be carried out offline on a particular computer or it can be done on a particular a network. Some times the court can order for the e-discovery on the particular system or network. Data of all types serve as evidence in the court including text, images, calendar files, databases, spreadsheets, audio files, animation, Web sites computer programs, Email and written memos. Amendments to the Federal Rules of Civil Procedure, enacted in late 2006, compels civil litigants to preserve and produce electronic evidence. Federal civil rules 16, Rule 26(a), Rule 26(b), Rule 26(f), Rule 34(a), Rule 34 (b) deals with E-discovery[26].


Intellectual Property Services:

The filing of patent, trademark, copyright applications before the USPTO (United States Patent and Trademark Office)[27] and the IPO (Intellectual property office )[28] growing rapidly every year.

IP Filings under the Patent Cooperation Treaty (PCT) grew by 2.4% in 2008. The largest number of applications came from companies from the United States (32.7%), followed by Japan (17.5%) and Germany (11.3%)[29].

Engineers, lawyers, and science graduates work together to assist in IP services. IP services includes prior art searching, drafting background, drafting specifications, drafting claims, drafting summary, preparing drawings, final review and modifications for filing. Final review is performed by an attorney registered with the United States Patent and Trademark Office (USPTO).


Real Estate

Real estate relates to land along with anything permanently affixed to the land, such as buildings, specifically property that is fixed in location. The type of work Indian LPO organizations doing on Real estate includes Document drafting, Review title deeds and mortgages, Lease Abstraction and analysis, Lease review, Estoppels Certification preparation and review, Tenant recovery calculation and analysis, and Real estate research.

Legal Transcription

Legal Transcription refers to the process of converting or transferring spoken language into written language, or written language into another written medium which are related to legal matters.

The most common type of legal transcription work involves transcribing audio files (of almost any type of legal proceeding).Legal Transcription also includes transcribing recordings of proceedings at meetings, conferences, telephone conversations, interviews, hearings, preparation of legal documents from a shorthand or symbolized format or a digital audio file into a readable, drafting of complaint, answer , motions. To provide high level of accuracy most of the LPO’s in India will have 3 levels check to eliminate most inaudible and clearing up any misheard words and phrases. This 3 level check will ensure the complete accuracy in content and spelling with editing and grammar corrections.

Future of LPO in India

n Forrester Research, a technology and market research company in Cambridge, Mass., predicts that the value of legal outsourcing work to India could rise from $80 million to $4 billion by 2015.

n Research firm Value Notes Database Pvt. Ltd. reports that the legal off shoring industry in India is growing almost 60-70 per cent a year.

n Nasscom notes that LPO can fetch 79,000 jobs in India by 2015. Estimates of current addressable market potential for legal services that can be outsourced from the US alone are pegged at $3-4 billion. It is estimated that only 2-3 per cent of the potential market has been tapped so far.

Conclusion

Legal profession is the noble profession. With the emergence of the legal outsourcing, the Indian lawyer has become a global counsel to advise and give assistance on the USA and UK law. Its really a great job by the Indian lawyer to an USA and UK Citizens who cannot pay more fees to the Lawyers in US and UK and The law Firms and the corporations cutting their costs and increasing in their profits.
Indian LPO’s are in growing stage and yet to find new innovations in the LPO industry.

The newly passed LLP Act may change the scenario of LPO’s in India as it allows the foreighn firms to get registered in India and offer their consultancy services.

It is possible for the Law Firms and the corporations to outsource their work and concentrate on their core activities thereby increasing the productivity and the profitability.

It is possible for an Indian Lawyer to write QLTT (qualified Lawyers Transfer Test) and act as the solicitor. It is possible for an India lawyer to write the California and New York bar exams and act as an Attorney for such states.



[2] http://www.law.ufl.edu/students/organizations/fjil/index.shtml Mark B. Baker. "The Technology Dog Ate My Job: the Dog-Eat-Dog World of Offshore Labor Outsourcing." Florida Journal of International Law, 16 no. 807 (2004).

[3] http://www.bickelbrewer.com/index.php?id=160&backPID=32&begin_at=260&tt_news=420

[10] http://www.barcouncilofindia.org/legal-education/edu-rules-chapter-3.php

[16] San Diego County Bar Ass’n Legal Ethics Comm., Op. 2007-1 (2007)http://www.quatrrolegal.com/sd_bar.html

[17] Los Angeles County Bar Association Professional and Judicial Ethics Formal Opinion No. 518: Ethical Considerations in Outsourcing of Legal Services (2006)

http://www.lacba.org/Files/Main%20Folder/Documents/%20Ethics%20%20%20Opinions/Files/Ethics_Opinion_518.pdf

[18] http://www.cobar.org/index.cfm/ID/386/subID/1827/CETH/Ethics-Opinion-105:-Opinion-on-Temporary-Lawyers,-05/22/99/

[19] DC Bar Opinion 284: Advising and Billing Clients for Temporary Lawyers http://www.dcbar.org/for_lawyers/ethics/legal_ethics/opinions/opinion284.cfm

[20] State bar of Georgia FORMAL ADVISORY OPINION NO. 05-9 http://www.gabar.org/handbook/supreme_court_of_georgia/fao_05-9/

[21] PROFESSIONAL ETHICS OF THE FLORIDA BAR OPINION 07-2 January 18, 2008 http://www.floridabar.org/tfb/tfbetopin.nsf/basic+view/792DD018996BF2498525749400624F7A?OpenDocument

http://law.lexisnexis.com/litigation-news/articles/article.aspx?groupid=EB5UKhAhqzA=&article=R2j75PljXWM=

[26] http://www.sentrycg.com/blog/2009/04/16/federal-rules-of-civil-procedure-amendments/

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